Due to the current circumstances surrounding COVID 19, we are extending the return period of 100 days until the end of April 2021 for customers in England, Wales & Ireland that made purchases between both December 2020 and January 2021. For customers in Scotland this will be extended until the end of May 2021.
The easiest way for you to return goods is to visit any of our stores, taking your proof of purchase with you.
Items should be returned with the original packaging and labeling and within 30 days of purchase (100 days if you are an Explore More Member).
All store returns are at the manager's discretion, and the item must be in a new and unused condition.
Please Note: Our Harrods store cannot accept online returns or items purchased in other stores.