The easiest way for you to return goods is to visit any of our stores, taking your proof of purchase with you.
Items should be returned with the original packaging and labeling and within 30 days of purchase (100 days if you are an Explore More Member).
All store returns are at the manager's discretion, and the item must be in a new and unused condition.
Please Note: Our Harrods store cannot accept online returns or items purchased in other stores.
Extended returns on Snowsports Jackets and Pants
Snowsports jackets and snowsports pants can be returned for refund until 30/04/2022. This extended returns period applies to the following categories
- Snowsports Jackets <https://www.snowandrock.com/c/ski/clothing/ski-jackets.html>
- Snowsports Pants <https://www.snowandrock.com/c/ski/clothing/ski-pants.html>
- Children’s Snowsports Jackets <https://www.snowandrock.com/c/kids/winter-clothing/ski-snowboard-jackets.html>
- Children’s Snowsports Pants <https://www.snowandrock.com/c/kids/winter-clothing/ski-snowboard-pants.html>
Extended snowsports returns only available when the product is returned to a Snow+Rock store. Available for products purchased online and in-store
The extended snowsports returns is available until 30/04/2022, after which our standard returns policy will apply.