For safety reasons, we are unable to accept returns or exchanges of the following items:

• Food
• Gas and other fuels
• Custom-fitted ski boots
• Personal Protective Equipment (PPE) purchased or collected in-store (such as helmets and climbing equipment)

We can accept PPE purchased online within 14 days of receipt.

We can accept swimwear, underwear and wetsuits provided they are new and unused, with the hygiene strip still in place.

For Sale/clearance products, the return must be made within 14 days of purchase. For in-store purchases, a credit note will be issued to use against a future purchase.

Products purchased in our Outlet stores are final and non-returnable. We do not accept returns for change of mind or unwanted items.

Credit notes are valid for 6 months from the date of issue.