For the safety of all our customers, we are unable to exchange or issue a refund for any of the following items that have been purchased from us:
- Food
- Gas
- Custom fit ski boots
- PPE Climbing equipment (purchased/collected in-store)
- Helmets (purchased/collected in-store)
We will only accept climbing equipment and all helmets purchased online and delivered to your address if returned within 14 days of receipt.
We will only accept wetsuits, swimwear and underwear returns that are in a new and unused condition and in their original packaging with any hygiene strips still in place where applicable. Headphones will be accepted if they are in a new and unused condition and in their original box/packaging.
This does not affect your statutory rights.
Please note, we are unable to accept returns, including faulty items, purchased from any other retailer.
Consumer Right To Cancel
If you wish to exercise your rights to cancel your order under the Consumer Contracts Regulations, you need to inform us in writing, (by letter, email or by completing the returns form on your delivery note) and send this with the new and unused product(s), (in their original packaging with all labelling attached), within 14 days from the date you receive your goods. We will refund you the costs of the goods including the original postage cost paid, but you will need to pay the cost to get the goods back to us.
Any climbing equipment and cycling helmets bought online can be returned for refund within 14 days from the date you received the goods. This does not apply for goods purchased in-store.
For further detail please see our Ordering & Cancelling Orders policy.
If in doubt, please contact our Customer Services team before you make your purchase. This does not affect your statutory rights.