OUR PRICE MATCH PROMISE
We are committed to delivering a fantastic selection of products at great prices.
Find the same product cheaper (in-store or online by another UK VAT registered retailer) and we will match it or refund the difference up to 7 days after purchase.
Explore More membership required (email address required).
HOW TO CLAIM THE PRICE MATCH PROMISE
If purchasing online:
Please contact our Customer Service Team with evidence of the lower price. This can be, for example, a copy of an advert, a screengrab or a reference to a web page that the team can use to verify the price based on the Terms & Conditions below. The more information you can provide the quicker and easier it will be for us to verify your price challenge to give you the best price possible. Price match changes can only be done through our call center.
If purchasing in-store:
Simply take evidence of the lower price (as per above) into a store and show it to one of the teams. Our in-store experts will validate the price match.
A price match must be claimed within 24 hours of being accepted by our Customer Services team, or this will expire. Therefore a new price match request will need to be generated.
The item must be in stock and the stock held physically with the price matching company.
Price Match Promise Terms and conditions:
- To benefit from Price Match Promise you must:
- Be an Explore More Member. See website or ask one of our in-store experts for details of our Explore More membership club.
- Make a claim within 7 days of purchase
- Price Match Promise can only be claimed against a UK VAT registered retailer that has the product in stock and available for immediate purchase or delivery either in-store or online. The following are excluded:
- Auction Sites
- Market Places
- Sole Traders
- Where a comparison is being made with an online retailer delivery charges will be considered as part of the total price.
- The product in question must be identical in:
- Price Match Promise excludes:
- Gift Vouchers
- Finance scheme – 0% interest excluded, other options are still available
- Purchases made using discount codes, partner and affiliate codes and other offers/promotions including Vitality
- Price Match Promise is only applicable:
- Against the standard advertised price offered by the competitor, i.e. this does not include additional promotional activities such as loyalty card points, cashback schemes and voucher/discount
- For transactions completed in £ sterling (UK).
- All Price Match Promise transactions are carried out at the discretion of Outdoor & Cycle Concepts Ltd.
- Outdoor & Cycle Concepts Ltd reserves the right to amend or withdraw the Price Match Promise at any time.