If There Is A Problem With The Product
How to tell us about problems. If you have any questions or complaints about the product, please contact us. All of our contact details can be found on our Contact Us page.
Your legal rights. We are under a legal duty to supply products that are in conformity with this contract. Nothing in these terms will affect your legal rights. For more information about your legal rights please visit the Citizens Advice Bureau website www.adviceguide.org.uk or call 03454 04 05 06.
Your obligation to return rejected products. If you wish to exercise your legal rights to reject products, you should not attempt to repair the products and you must return them to us in accordance with the returns procedure. Please note that our returns address is:
- FAO: Snow + Rock Customer Returns
- Outdoor & Cycle Concepts Ltd.
- PO BOX 75
- SN16 9WQ
If, after we’ve had the opportunity to inspect the product, we agree that it is faulty, we will refund you the costs of the postage.