Our convenient Click & Collect service is now available from over 80 stores nationwide, meaning you can now pick up your new outdoor gear from Cotswold Outdoor and Runners Need stores in addition to Snow and Rock.
Products available for Click & Collect will feature in our Show Store Stock options underneath the Add to Basket button on our product pages. You can also change your store selection during the checkout process.
If you would like to place a Click & Collect order for an item not available online such as camping gas, knives etc. please contact our Customer Services team and they will be happy to help.
'Click and Collect (from 3 hours)' is only available for items held in stock in our stores. Please check individual product pages for this information. Our stores have varying opening hours, so please check with your local store before making a visit.
In order to collect your order, you will need to provide the following:
- Your order confirmation (this should have been sent to you by email after confirming your order, alternatively you can log in and navigate to My orders in your Account where your order number will be displayed)
- Photo Identification.
- The credit or debit card that you ordered with.
Please be aware that the single-use carrier bag charge is in effect for all stores. All Cotswold Outdoor branded carrier bags will be charged at 5p each, regardless of the size of the bag.
Once you have ordered your items...
- You will receive an email confirming your order with your collection options.
- You will then receive a second email from your chosen store to confirm when your items are ready to be collected.
Items will be held in store for a maximum of 10 days from when we email you to confirm your order is ready for collection. However, this may be extended at the store managers discretion. Store opening hours are provided in your confirmation email and can be found here.
If you have any other queries about our delivery services please visit our delivery page, or alternatively please contact Customer Services.
Some items such as knives and gas are not for sale to anyone under the age of 18 and are only available for click & collect. To order, please select your nearest store and the item will be added to your basket. When collecting your order in-store, please bring proof of age (e.g. passport or driving licence).